Frequently Asked Questions

Browse genuine products, add them to your cart and check out. Every product is genuine and brand-new with the manufacturer's warranty, sourced from trusted Indian suppliers. We deliver to your door anywhere in India with tracking. Businesses can also ask us for a quote with bulk pricing and GST invoices.

You can cancel from My Orders until the order ships; if you've paid, the refund starts straight away. To change an order, cancel it and place a new one, or contact support before it ships.

No — you can check out as a guest and track your order with its number and your email. An account lets you see all your orders, save addresses and keep your wishlist on every device.

Each product page shows its estimated delivery time, and checkout shows the expected date before you pay. Most orders arrive within a few business days.

Larger orders sometimes ship in more than one parcel, each with its own tracking number. You'll see every parcel in your account and on the tracking page.

Yes. Prices include GST and any import duties, so there's nothing more to pay on delivery.

You can return eligible items within 7 days of delivery from My Orders. Damaged, faulty or wrong items are always accepted in that window. Full details are in the Returns & Refunds Policy.

Once we've received and checked the item — usually within 2 business days — we refund your original payment method. Banks typically take 5–7 business days to show it.

Credit and debit cards (Visa, Mastercard, RuPay, American Express, Diners, JCB), card EMI, UPI, Google Pay, Pay Later, net banking and wallets — through our secure payment partner. We never see your card details.

You're charged in Indian Rupees (INR). Prices in AED, GBP, USD and JPY are indicative conversions to help you compare.

No order is confirmed without a successful payment. Your items stay reserved for 30 minutes so you can try again from the order page. If money left your account for a failed order, it's refunded automatically.