Returns & Refunds Policy

1. Cancelling an order

You can cancel any order that hasn't shipped yet from My Orders. If you've paid, the refund starts immediately to your original payment method.

Orders that aren't paid within 30 minutes are cancelled automatically and you aren't charged. Once a shipment has been dispatched it can't be cancelled from your account, but you can return it after delivery.

Late delivery: if your order hasn't arrived by the estimated delivery date shown at checkout, you can cancel it (or refuse the parcel) and we'll refund you in full — contact us and we'll arrange it. We never charge cancellation fees.

2. Return window

You can request a return within 7 days of delivery. For orders delivered in several shipments, the window runs from the delivery of each shipment.

Start a return from the order in My Orders: choose the items, the reason, and whether you'd like a refund or a replacement.

3. What can be returned

• Items that arrived damaged, faulty, or different from what you ordered — always accepted within the return window.
• Other items in new, unused condition with all accessories, manuals and original packaging.

For hygiene and safety, or because they can't be resold, these can only be returned if faulty or damaged: opened software and licence keys, earphones and in-ear products with broken seals, consumables (ink, thermal paste), and items made or configured to your order.

4. How returns work

• We confirm your request (usually within one business day) and arrange a courier pickup, or give you a drop-off option.
• Pack the items securely, ideally in the original box. Don't include items that aren't part of the return.
• We inspect the items when they arrive — typically within 2 business days — and then process your refund or send the replacement.

Return shipping is free when an item is damaged, faulty or wrong. For other returns we may deduct the original shipping fee and a return pickup fee, which we tell you before you confirm.

Returns are collected from your address in India; you don't need to send anything abroad.

5. Refunds

• Refunds go back to the original payment method in INR.
• Once we issue a refund, banks and card issuers usually take 5–7 business days to show it (UPI is often faster).
• If a replacement isn't available, we'll refund you instead.

6. Warranty claims after the return window

Faults that appear after the return window are covered by the manufacturer's warranty shown on the product page. Contact us and we'll help you with the claim, including for international products.

7. Your legal rights

This policy is in addition to your rights under consumer protection law and doesn't limit them.