Shipping Policy

1. Where we deliver

We currently deliver to addresses across India only.

2. Delivery times and fees

Express delivery is free on every order — the delivery cost is already included in our prices, so there is no delivery charge at checkout or on your invoice.

Estimated delivery times depend on the product and are shown on each product page and at checkout before you pay. Estimates are business days from payment confirmation.

3. Orders in more than one parcel

Larger orders may arrive in more than one parcel, each with its own tracking number. You'll see each shipment separately in your account and on the tracking page.

4. Customs, duties and import taxes

Imported products are cleared through Indian customs by us, or by the Indian importer we bought them from, before they're dispatched to you.

Import duties and taxes: the prices you see include customs duty and GST, so there is nothing more to pay on delivery.

We only sell products that can legally be sold in India (for example BIS-registered electronics and WPC-approved wireless devices where required). If we find we can't supply an item you ordered, we'll tell you and refund you in full.

5. Tracking your order

We email you when each shipment leaves, when it's out for delivery and when it's delivered. You can follow every shipment from your account or the Track Order page, including a link to the courier's own tracking.

6. Delays, damage and missing parcels

• If your order hasn't arrived by the estimated delivery date, you can cancel it for a full refund — or we'll chase the courier if you'd rather wait.
• If a parcel arrives damaged, please take photos and contact us within 48 hours of delivery.
• If tracking shows delivered but you haven't received it, check with neighbours or building reception, then contact us — we'll open an investigation with the courier.

Wrong or incomplete addresses can cause delays or extra charges. Please check your address carefully at checkout.